Privacy policy

Privacy Policy for Warmreps 

Effective Date: July 7, 2025 

Introduction 

Warmreps ("we", "us", or "our") operates this website and online store, including all related features, tools, services, and content (collectively, the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website (hosted on Shopify), or otherwise interact with us. 

By accessing or using the Services, you agree that you have read and understood this Privacy Policy. 

1. Personal Information We Collect 

"Personal information" means data that identifies or can reasonably be linked to you. This does not include aggregated or de-identified information. Depending on your interaction with Warmreps, we may collect: 

  • Contact Information: Name, shipping and billing addresses, email, phone number. 

  • Payment Information: 
    All payments are securely processed by third-party payment gateways integrated with Shopify. Warmreps does not collect or store any payment card information. 
    We may receive limited transaction-related data (such as payment method and payment status) from these providers as necessary to confirm and fulfill your order. 

  • Account Information: Login credentials, preferences, and security settings. 

  • Order & Transaction Data: Products viewed, added to cart, purchased, exchanged, or returned. 

  • Device & Usage Data: IP address, browser type, device identifiers, pages visited, and interaction times. 

  • Customer Communications: Messages or inquiries you send via email, chat, or contact forms. 

2. How We Collect Personal Information 

We collect personal data: 

  • Directly from you when you browse, purchase, contact us, or register an account. 

  • Automatically via cookies and tracking tools on the website. 

  • Through service providers (e.g., Shopify, logistics partners, customer service tools). 

  • From marketing or business partners, where legally permitted. 

3. How We Use Your Information 

We use your information to: 

  • Provide & improve our Services – process orders, fulfill deliveries, handle returns/exchanges, and personalize your shopping experience. 

  • Communicate with you – respond to inquiries, send confirmations, updates, or customer support messages. 

  • Market to you – send promotional emails or display targeted ads based on your activity or preferences. 

  • Prevent fraud and ensure security – authenticate logins, monitor suspicious activity, and enforce our policies. 

  • Comply with legal requirements – such as tax, regulatory, or law enforcement obligations. 

4. How We Share Your Information 

We may share your personal information: 

  • With Shopify, which hosts our store and facilitates payment and order processing. 

  • With third-party payment gateways – Warmreps does not store any card or payment information. 

  • With service providers such as delivery partners, marketing platforms, and customer support tools. 

  • With business or advertising partners for campaigns, only where permitted by law. 

  • To meet legal obligations or if our business is ever sold or merged, we may need to transfer your personal information as part of that process. 

  • When you authorize or direct us to do so, such as by connecting with social platforms. 

5. No Sale of Personal Information 

We do not sell, rent, or trade your personal information to any third party for monetary or other valuable consideration. Your data is used solely to provide and improve our services, fulfill your orders, enhance your shopping experience, and comply with legal obligations. Any data shared with partners (such as delivery services or marketing tools) is strictly for business operations and handled in accordance with this Privacy Policy. 

6. Shopify & Your Information 

Our website is hosted by Shopify. Shopify may collect and process your personal data as a processor and, in some cases, as a controller for analytics or platform improvement purposes. Learn more at: 

Shopify Privacy Policy 

Shopify Privacy Portal 

7. Cookies & Tracking Technologies 

We use cookies and similar technologies to: 

  • Improve website functionality and navigation 

  • Save your preferences and shopping cart 

  • Analyze traffic and usage behavior 

  • Show you personalized product suggestions 

  • You can manage cookies through your browser or opt out where legally applicable. 

8. Your Privacy Rights 

Depending on your location, you may have the right to: 

  • Access the personal data we hold about you 

  • Correct inaccurate data 

  • Delete your personal information 

  • Receive a copy of your data  

  • Opt out of targeted advertising or marketing emails 

To exercise these rights, email us at support@warmreps.com. You may also unsubscribe from promotional emails using the link in any of our messages. 

We will not treat you unfairly for exercising your rights. We will verify your identity before processing your request, and you can also authorize an agent to act on your behalf by providing written consent. 

9. Children’s Privacy 

While our website is open to everyone, we do not knowingly collect personal information from individuals under the legal age in your region without parental permission. If you're a parent or guardian and believe your child has provided us with personal information, please contact us — we’ll be happy to assist and remove the data if necessary. 

10. Data Retention & Security 

We retain your data only as long as necessary to: 

  • Provide services to you 

  • Comply with legal requirements 

  • Resolve disputes or enforce policies 

  • We follow industry-standard security protocols to protect your information and maintain the integrity of our Services. 

11. International Data Transfers 

If you use our Services outside India, your information may be transferred and stored in other countries. Where required (e.g., in the EU or UK), we rely on standard contractual clauses or other lawful transfer mechanisms. 

12. Third-Party Links 

Our website may contain links to third-party websites or platforms. We are not responsible for their content or privacy practices. Please review their policies independently. 

13. Changes to This Policy 

We may update this Privacy Policy periodically. Changes will be posted on this page, and the "Effective Date" will be updated. Continued use of our Services after changes means you accept the revised policy. 

14. Contact Us 

If you have questions or would like to exercise your privacy rights, you may contact us at: 

📧 Email: support@warmreps.com